Refund policy

1. Return Eligibility

Customers can request a return if the product received is damaged, defective, or incorrect. The issue must be reported within 48 hours of delivery.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at our customer support email or WhatsApp with your order ID and clear photos or an unboxing video showing the issue.

3. Refund Eligibility

Refunds will be considered after verification of the reported issue. Once approved, the refund will be processed to the original payment method, wherever applicable.

4. Non-Returnable Products

Products that have been used, damaged due to customer negligence, or returned without prior approval may not be eligible for a refund or replacement. Products must be returned in their original condition and packaging, wherever applicable.

5. Refund Processing Time

Approved refunds will generally be processed within 5–7 business days. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

6. Order Cancellation

Cancellation requests may be accepted before the order is shipped. Once the order has been shipped, cancellation may not be possible.

7. Shipping Charges

Shipping charges, if any, may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

8. Contact Us

For return or refund-related queries, please contact SoulstoneIndia through the customer support details provided on our website.

We reserve the right to review each refund request according to this policy and applicable consumer protection laws.